Shipping & Returns

Shipping: Your order will be processed within 3 business days( Monday-Friday), not including weekends, holidays or holiday weekends. If you order on a Holiday weekend your order will be processed on the next NON-holiday weekday.

We DO NOT refund items based on shipping time-frames. Once your item is with the carrier we have no control of how long it takes to get to you. If you want your item sent with priority you can pay an additional fee to have it sent priority or express. Please reach out to customer service at earthremediesinfo@gmail.com.

Returns: 1st Products returned within 14 days of receipt are eligible for a full refund less shipping and handling only if you have not previously ordered this product before.

You MUST contact our customer service department to obtain a return authorization number prior to returning any packages. Any packages received that do not have a return authorization number clearly written on the outside of the package will be refused by our company and sent back to you. When returning a package, you MUST include the invoice that was sent with your package. If you return a package without an invoice inside of the package, you will become ineligible for a refund and will only be able to receive an exchange. Once you receive a return authorization number, we MUST receive the package back within 15 days. If the package is not received within the 15 day allotted time frame, your package will be refused and sent back to you. Packages MUST include containers (full or empty) for all products for which you wish a refund. Refunds are given only for the first used container of each product. Others must be returned unopened to receive a refund.

DAMAGED ITEMS: We are not responsible for damages to your product once it leaves our facility. If your product comes to you damaged, please reach out to your local post office and file a complaint. Then reach to us via email at earthremediesinfo@gmail.com and provide the case number and images of the damaged product. While we don't claim responsibility for the damaged item, we mat REPLACE the product depending on the circumstance and verification from the post office. There will be no refunds for damaged items only replacements.

AUTOSHIP SUBSCRIPTIONS: On any Auto Shipments: If you would like to cancel your auto-shipment, please email customer service at least 48 hours in advance to the date that your next auto-shipment is set to process. You can find the date on your account under subscriptions.